🧸

ChotoMoni

Refund Policy

Complete guide to returns and refunds at ChotoMoni

Last Updated: October 5, 2025

🚨CRITICAL REFUND REQUIREMENTS

⚠️

24-HOUR RULE: You must notify us within 24 hours of delivery for any issues. No refund requests will be accepted after this period.

📹

UNBOXING VIDEO MANDATORY: Proper unboxing video is required as proof for all refund requests.

💰

CUSTOMER PAYS SHIPPING: All shipping costs for returns and replacements are customer's responsibility.

🔍Immediate Inspection at Delivery

⏰During Delivery

• Check the package condition carefully
• Inspect the product while delivery person is present
• Call us immediately if any issue is found
• Do not accept delivery if package is damaged
• Take photos/videos during inspection

📞Immediate Contact

Phone: +880 1994 662 665

Email: support@chotomoni.com

Call while the delivery person is still at your location!

✅Refund Eligibility Criteria

✅ Eligible for Refund

• Product received is damaged or defective
• Wrong product sent (different from order)
• Missing parts or accessories
• Product significantly different from description
• Manufacturing defects discovered immediately

Condition: Must be reported within 24 hours with unboxing video proof

❌ NOT Eligible for Refund

• Change of mind or personal preference
• Product used, damaged, or tampered with by customer
• Missing original packaging or accessories
• Personalized or customized items
• Opened hygiene products or baby care items
• Issues reported after 24 hours
• No unboxing video provided

📹Unboxing Video Requirements

📱 Video Specifications

• Clear HD quality (minimum 720p)
• Continuous, uncut recording
• Good lighting and visibility
• Audio recording included
• Maximum file size: 100MB

📦 What to Show

• Sealed package before opening
• Complete opening process
• Product condition inside
• All contents and accessories
• Any damage or defects clearly

📋 Video Checklist

1. Start recording before touching the package
2. Show the delivery label and package condition
3. Open the package slowly and completely
4. Remove each item and show it clearly
5. Point out any issues or defects
6. Show all packaging materials and accessories

🔄Step-by-Step Return Process

Immediate Notification (Within 24 Hours)

Contact us immediately via phone (+880 1994 662 665) or email (support@chotomoni.com) with your order details and issue description.

Submit Unboxing Video

Send your unboxing video via email or WhatsApp. Video must clearly show the issue and follow our requirements.

Get Approval

Our team will review your case within 24 hours and approve or decline the refund request based on our policy.

Return Shipping (7-10 Working Days)

Pack the product in original packaging and send to our warehouse. Product must reach us within 7-10 working days at your expense.

Quality Check & Refund Processing

We inspect the returned product. If it's damaged, inappropriate, or used, no refund will be issued. Valid returns are processed within 5-7 business days.

💰Shipping Costs & Timeline

💸 Customer Responsibilities

• Return Shipping: Customer pays to send product back
• Replacement Shipping: Customer pays for new product delivery
• No Free Returns: All shipping costs are customer's responsibility
• Packaging: Use proper packaging to prevent damage

⏱️ Important Timelines

• Report Issues: Within 24 hours of delivery
• Return Shipping: Product must reach us in 7-10 working days
• Our Review: We respond within 24 hours
• Refund Processing: 5-7 business days after receiving product

💳Refund Methods

💰 Payment Method Refunds

• bKash/Nagad/Rocket: Direct mobile wallet refund
• Bank Transfer: Direct bank account refund
• Cash on Delivery: Bank transfer or mobile wallet

⏰ Processing Time

• Mobile Wallets: 2-3 business days
• Bank Transfers: 5-7 business days
• Processing starts: After we receive & approve returned product

🚫No Refund Conditions

🚫 Product Conditions

• Product shows signs of use
• Damaged by customer negligence
• Missing original packaging
• Incomplete accessories or parts
• Personalized/customized items

⏰ Time & Process Issues

• Reported after 24 hours
• No unboxing video provided
• Product not returned within 7-10 days
• Incomplete return documentation
• Change of mind requests

🏢Return Address

📦 Send Returns To:

ChotoMoni Warehouse

Return Department

32 RND Road Lalbagh(opposite gate of Lalbagh Govt. Model School And College)

Dhaka - 1211 , Bangladesh

Contact: +880 1994 662 665

Important: Include your order number and contact details with the returned package

📞Need Help with Returns?

📧 Email Support

support@chotomoni.com

Include order number and issue details

📱 Phone Support

+880 1994 662 665

Mon-Sat: 9 AM - 6 PM (BST)

Quick Tip: Keep your order confirmation email and delivery receipt handy when contacting support. This helps us process your request faster.

📋Terms & Conditions 🔒Privacy Policy 🏠Back to Home