Please read these terms carefully before using our services
Last Updated: October 5, 2025
Welcome to ChotoMoni! These Terms and Conditions ("Terms") govern your use of our website and services. ChotoMoni is an online platform specializing in children's toys, educational materials, and baby care products.
By accessing or using ChotoMoni, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access our service.
Browse products and add items to your cart
Provide accurate shipping and billing information
Review your order and complete payment
Receive order confirmation via email
Accepted Payment Methods: Mobile banking (bKash, Nagad, Rocket), Bank transfers, Cash on Delivery (where available)
Payment Security: All payments are processed through secure, encrypted systems
Price Changes: Prices are subject to change without notice. You will be charged the price displayed at the time of purchase.
Immediate Inspection Required: You must check the product carefully while receiving from the delivery agent
Immediate Notification: If any issue is found, you must immediately call us while the delivery person is still present
24-Hour Rule: If you do not notify us within 24 hours of delivery, we will not accept any refund requests
Return Window: You may return items within 7 days of delivery (only if notified within 24 hours)
Condition: Items must be in original condition, unused, and in original packaging
Unboxing Video Required: You must provide a proper unboxing video as proof for any return request
Process: Contact our support team immediately during delivery or within 24 hours to initiate a return
Processing Time: Refunds are processed within 5-7 business days after we receive the returned product
Method: Refunds are issued to the original payment method
Exceptions: Personalized items and opened hygiene products cannot be returned
Return Shipping: Customer must bear the charges to return the product to our warehouse
Return Timeline: Returned product must reach our warehouse within 7 to 10 working days from the date of delivery
Condition Check: If we receive a damaged, inappropriate, or used product, no refund will be issued
Replacement Shipping: Customer must also bear the shipping charges when we send the replacement/refunded product back to customer location
No Free Returns: All return-related shipping costs are the responsibility of the customer
Video Quality: Clear, uninterrupted video showing the complete unboxing process
Must Show: Package condition, opening process, and product condition inside
Submission: Video must be submitted as proof with your return request
No Video = No Return: Without proper unboxing video, return requests will not be accepted
We strive to provide accurate product descriptions and images. However, slight variations in color, size, or appearance may occur.
All our products meet applicable safety standards. Age recommendations are provided for safety and developmental appropriateness.
Product availability is subject to change. We reserve the right to discontinue products or limit quantities.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.
We protect your personal information with industry-standard security
We do not sell your information to third parties
You have rights regarding your personal data
All content on ChotoMoni, including text, graphics, logos, images, and software, is owned by ChotoMoni or its licensors and is protected by copyright laws.
By submitting reviews, comments, or other content, you grant ChotoMoni a non-exclusive, royalty-free license to use, modify, and display such content.
You may not reproduce, distribute, modify, or create derivative works of our content without written permission.
Service Availability: We strive to maintain service availability but cannot guarantee uninterrupted access to our website or services.
Product Quality: While we ensure product quality, we are not liable for any indirect, incidental, or consequential damages arising from product use.
Maximum Liability: Our total liability to you for any claims shall not exceed the amount you paid for the specific product or service.
Your Right: You may terminate your account at any time by contacting us or through your account settings.
Our Right: We may suspend or terminate your account if you violate these Terms or engage in prohibited activities.
Effect of Termination: Upon termination, your right to use our services ceases immediately, but these Terms remain in effect for resolved matters.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.
Your responsibility: It is your responsibility to review these Terms periodically. Continued use of our services after changes constitutes acceptance of the new Terms.
If you have any questions about these Terms and Conditions, please contact us:
support@chotomoni.com
We respond within 24 hours
+880 1994 662 665
Mon-Sat: 9 AM - 6 PM (BST)